Shipping policy
Thank you for choosing Olive Legacy.
Every order is thoughtfully made to order and carefully prepared before it begins its journey to you. Below you'll find everything you need to know about our shipping process.
Shipping Destinations
We currently ship to customers in:
- United States
- Canada
- European Union (EU)
- New Zealand
We're continually working to expand our shipping destinations as we grow.
Processing Time
All orders are made to order.
Please allow 1–2 business days (Monday–Friday) for your order to be prepared before shipment.
Shipping Time
United States
Estimated transit time:
3–5 business days
Canada, European Union & New Zealand
Estimated transit time:
7–10 business days
Please note that shipping times are estimates and may vary due to holidays, customs processing, weather conditions, or carrier delays.
Estimated Delivery Time
United States
4–7 business days
(1–2 business days processing + 3–5 business days shipping)
International (Canada, EU & New Zealand)
8–12 business days
(1–2 business days processing + 7–10 business days shipping)
Order Cut-Off Time
Orders placed before 5:00 PM CST (Central Standard Time) on business days begin processing the same day.
Orders placed after the cut-off time, on weekends, or on public holidays will begin processing on the next business day.
Shipping Rates
| Destination | 1 Item | 2+ Items |
|---|---|---|
| United States | $4.99 | FREE |
| Canada | $7.99 | FREE |
| European Union (EU) | $7.99 | FREE |
| New Zealand | $7.99 | FREE |
Free shipping is automatically applied at checkout when your order includes two or more eligible items.
Order Tracking
Once your order has shipped, you'll receive a shipping confirmation email containing your tracking number so you can follow your package throughout its journey.
If you haven't received tracking information within a few days after placing your order, please contact us, and we'll be happy to assist.
Shipping Delays
While we work hard to deliver every order on time, occasional delays may occur due to weather conditions, customs processing, holidays, or circumstances beyond our control.
We sincerely appreciate your patience and understanding.
Need Assistance?
If you have any questions about your order or shipment, our support team is always happy to help.
Location
Arlington, Texas, USA
Business Hours
Monday–Friday
9:00 AM – 5:00 PM (CST)